How Your Feedback Shaped Our Products in 2023
You talk, we listen! There’s nothing more valuable to us than customer feedback because we’re always looking for ways to deliver a user experience that exceeds expectations. We’re thrilled to report that Paycor incorporated more than 900 customer feedback ideas into our products in 2023! Check out the timeline of how our feedback process works.
Submit an Idea
The magic starts when a customer submits an idea through our in-app feedback tool.
Vote on an Idea
Once submitted, other customers can immediately vote on that idea in the Idea Portal.
Paycor Notified
Paycor’s expert product teams get notified of a new idea.
Idea Exploration
The product teams meet with programmers and business leaders to vet the possibilities.
Product Roadmap
The top ideas are added to the Paycor Product Roadmap.
Development
Our teams get busy behind the scenes developing the most requested features!
Here are a just a few of the ideas that were implemented in 2023
PTO Blackouts
Perfect for industries with high-volume scheduling such as restaurant, manufacturing, and retail, managers can block off days for PTO approvals once too many employees have requested the same day.
Customer Sandbox
This new functionality provides administrator access to a test environment that mirrors the company’s live environment to test changes to workflows, review processes, etc.
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Keep the ideas coming!
We will work hard to make your experience better every day!
[The impersonation] feature will be a game changer for me as an administrator. It will make user support and issue resolution incredibly easier and more efficient. With just a few clicks, I can step into my user’s shoes, understand their challenges, and provide real-time assistance. It’s a powerful tool that will improve our ability to deliver top-notch support and a seamless user experience.
- Shannon Robinson, Presbyterian Homes, Inc.