We were promised a low price and then found hidden fees in our bill. 

We were told we'd save money but we're being nickeled & dimed with add-on costs and "pay per process" fees. 

We were told that it's best to have our employees do their own payroll, but it turns out that self-serve is risky and complicated. 

We were told we'd never need any integrations but turns out we do, and our provider has challenges integrating with other HR tech. 

We were told we'd never have to worry about pay run errors, but they happen all the time. 

We were told we'd get "dedicated support" but it's amost impossible to get our questions answered.